When Mark started Secbands in 2007, he wanted to ensure his company was promoting quality, as he says ‘Quality never goes out of fashion’. That company was built on three pillars known as QSP: Quality, Service and Price (in that order!)
In 2011, an Engraving division was added. Mark went in search of a machine that provided something different and he found one that specifically engraved a deep, black mark on metal. He had something unique to offer! That business supplied the trade; insurance companies, car dealerships, estate agents and corporates (big and small) throughout Southern Africa.
However, many of these trade clients requested a one off item for their own personal use be it for a loved one, a birthday or an anniversary, and some required a quirky line or quote. No shop could offer this service and this quality at an affordable price. The concept of YourBestMark was born.
‘When I was a youngster I visited Spain and attended a bullfight (awful), my parents bought me a poster which, when we exited, had had my name printed in between the two bullfighter names. It remained on my bedroom wall for many years and started the desire to have my name or initials on all types of items; pencils, pens, keyrings, cufflinks, belt buckles, boxes, vehicle number plates and more. Somehow it made me feel special. Over the years I found the joy of giving personalised items including Birthday cards (www.moonpig.co.uk) to my friends and especially to my sister. She is difficult (sic) as her name is spelt in such a way that no shop-bought item could provide me with – Michèle. If I found an item with Michelle on it and gave it to her I’m sure her gift to me would be Marc!
In 2017, we decided to launch YourBestMark as a separate engraving company which would supply both the Trade and Public, to cater for volume and single items and to offer the QSP as required.
Today we have developed a small but powerful collection of practical gifts beautifully engraved which highlight the desire of personalisation from our customers. These gifts are indeed long lasting, timeless memories.’
Again Mark recounts:
‘I was not prepared for such an emotional response. Initially it came from our Staff who bought these items for their family and friends, the reaction was tear jerking. It is always wonderful to hear and see such emotional stories from our customers as we delight in that we, too, were involved in making the gift a success.’
YourBestMark will strive to grow (slowly) to ensure that our Quality and Service are not compromised. We always relish the opportunity to hear from our customers to see how we can improve our service and the range of products. Nothing is more humbling than to be of service to our customers and their needs.
Can we do the same for you?
PS I gave my sister Michèle a personalised Cheese board to mark her 6oth birthday (sorry Michèle now they all know!). It featured her name and some quirky (rude) remarks about cheese and age. I am the younger brother after all but perhaps not her favourite…anymore!